S
SignDue AI
Support Center

How can we help you?

Get the support you need to make the most of SignDue AI. Our team is here to help with integrations, troubleshooting, and optimization.

Get Direct Support

Email Support

Get detailed help from our support team

Within 24 hours
24/7

Live Chat

Instant help for urgent issues

Within 5 minutes
Mon-Fri, 9AM-6PM EST
Available in app

Phone Support

Direct phone support for enterprise customers

Immediate
Mon-Fri, 9AM-6PM EST

Self-Service Resources

Frequently Asked Questions

How do I create my first workflow in SignDue AI?
Creating a workflow is easy! After logging in, go to your dashboard and click 'Create New Workflow'. Choose from our pre-built templates or start from scratch. You can drag and drop elements, set up triggers, and configure actions. Our AI assistant will guide you through the process and suggest optimizations.
I'm having trouble logging into my account. What should I do?
If you can't log in, first try resetting your password using the 'Forgot Password' link on the login page. Make sure you're using the correct email address. If you signed up with Google or other OAuth providers, use those login options. Clear your browser cache if the issue persists, or contact our support team.
How do I upload and process documents?
You can upload documents by clicking 'New Document' in your dashboard or dragging files directly into the interface. SignDue AI supports PDF, Word, Excel, and image files. Once uploaded, our AI will automatically extract key information and suggest workflow actions. You can then edit, share, or integrate the document into your workflows.
What types of workflows can I automate with SignDue AI?
SignDue AI can automate various business processes including document approval workflows, contract management, employee onboarding, invoice processing, customer support tickets, lead qualification, and much more. Our AI adapts to your specific business needs and can handle both simple and complex multi-step processes.
How do I share workflows with my team?
To share workflows, go to your workflow settings and click 'Share'. You can invite team members by email, set permission levels (view, edit, or admin), and create shareable links. Team members will receive notifications and can collaborate in real-time. You can also create workflow templates for your organization.
Can I integrate SignDue AI with other apps I use?
Yes! SignDue AI integrates with popular tools like Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Zapier, and many more. Go to Settings → Integrations to connect your apps. Our AI can automatically sync data and trigger actions across your connected tools.
How does the AI assistant help with workflow creation?
Our AI assistant analyzes your business processes and suggests optimal workflow designs. It can automatically detect patterns in your documents, recommend automation opportunities, and even generate workflows from natural language descriptions. Just describe what you want to automate, and the AI will build it for you.
What should I do if my workflow isn't working as expected?
First, check the workflow logs in your dashboard to see where the issue occurred. Verify that all integrations are properly connected and that you have the necessary permissions. Try testing with sample data. If the problem persists, use our built-in debugging tools or contact support with your workflow details.
How do I manage user permissions and roles?
Go to Settings → Team Management to add users and assign roles. You can create custom roles with specific permissions like 'Workflow Creator', 'Document Reviewer', or 'Admin'. Set up approval hierarchies and define who can access, edit, or approve different types of content. Changes take effect immediately.
Is my data secure with SignDue AI?
Absolutely! We use enterprise-grade security including SOC 2 Type II compliance, end-to-end encryption, and strict access controls. Your data is stored in secure, geo-redundant data centers. We never share your data with third parties and you maintain full ownership and control of your information.

Need Urgent Help?

For critical issues affecting your production workflows or security concerns, contact our emergency support line.

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST